Overview
Returns & Exchanges
We offer a 14-day return policy, giving you 14 days from the date of delivery to request a return. To qualify, items must be:
- Unworn, unused, and in their original packaging.
- Accompanied by all original tags and a receipt or proof of purchase.
How to Start a Return
Please contact us at [email protected], WhatsApp or any of our socials. If your return is accepted, we will provide a shipping label and detailed instructions. Items sent back without a prior request will not be accepted.
Exchange & Shipping Fees
- Customers are responsible for the delivery costs of both the return and the new exchange item.
- Free Shipping Bundle: If you decide to purchase 3 or more items while we are processing your exchange, we can bundle your exchange item with that new order. This allows us to ship everything together free of charge, provided, you show proof of the new purchase through our official channels.
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us within 48 hours. If the mistake was ours, we will send a replacement immediately at no cost.
Non-Returnable Items
The following cannot be returned:
- Custom Products: Special orders or personalized items.
- Final Sale: Items bought on sale or gift cards.
Refund Policy
We offer refunds for returned items, provided there is a valid and reasonable issue with your order. Once your return is received, inspected, and approved, your refund will be processed based on your original payment method.
Please note that original delivery charges are non-refundable and will be deducted from your total refund amount.
Refund Processing Methods:
-
Cash on Delivery (COD): To receive a refund for a COD order, you must provide your bank account details. We are unable to process COD refunds without this information.
-
PayHere & Payzy: Refunds for orders placed via these gateways will be credited directly back to the original payment method used at checkout.
If 14 business days have passed since your return was approved and you haven’t received your refund, please contact us at [email protected].
Â
